ITIL 4 Foundation直播+录播课堂 - 上海交大教育集团-IT云课堂 - Powered By EduSoho

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ITIL 4 Foundation直播+录播课堂

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学习有效期 365 天（随到随学）

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课程介绍

此更新的官方新名称将是ITIL 4而不是ITIL v4。尽管当前版本被称为ITIL v3，但新更新将被称为ITIL 4，因此没有'v'。

AXELOS全球最佳实践自2017年11月宣布，全球使用最广泛的服务管理框架ITIL®将在2018年进行更新，包括来自全球150位内容编写者，审阅者和贡献者，2,000多名志愿者。该更新将包括有关如何在日益复杂的现代环境中塑造和定制IT管理战略的实用指南。

ITIL框架的所有者AXELOS已经通过此ITIL 4更新流程改变了他的传统方法。为了比以往任何时候都更加重要，全球行业专家和用户社区参与了此更新的开发。仅研究阶段就花了一年多的时间。成千上万的ITIL从业者提供了他们的意见。用户社区和受尊敬的专家共同努力的结果是一个平衡，最新和深入的框架。

ITIL4对组织面对新的服务管理所带来的挑战以及使用潜在的现代技术提供指导，它的目的是确保一个灵活、协调和集成的系统，以有效地治理和管理IT使能（IT-enabled）的服务。

目录

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